Embedded Files
Effective Case Resolution Training
This training aims to improve new agents' written communication skills promptly, fostering clarity and efficiency to reduce repeat contacts and enhance the seller experience.
I developed this course using Articulate Storyline and includes a video created in Canva, which serves as the introduction.
Teledoc Services
The client requested this course include information regarding the coverage of the two Teledoc services as well as recognizing which plan best suits specific customers.
I developed this course using Articulate Storyline and included videos produced in Camtasia, which serve as the introduction, transition, and recap of the course.
Innovation Digital Play Account
The client requested a course with a job that included assisting tellers in helping customers register for an Innovation Digital Play account, bookmark the site on their mobile device, and have a basic understanding of what the site offers the customer.
I developed this course using Articulate Rise and included a video produced in Camtasia, which serves as a tutorial.
Customer Complaints
This course was created to review the process for handling customer complaints within the company as well as how to handle escalated complaints and complaints made via social media.
I used Articulate Storyline to build this course as well as Vyond to create the introduction video and the wrap-up video to outline the process and summarize the process.
Closing Out the Register- End of Day Process
The client wanted a quick overview of the process for closing out the register at the end of the day. The course is used to refresh the employees on the process.
I used Articulate Storyline to build this course as well as Camtasia to create a wrap up video with tips to help the process run smoothly.
Generating Business Without Leaving the Office
This course was created for a client that requested an immersive activity. I used the CCAF model in design and development. This project was completed utilizing a Savvy Start meeting and developed using a rapid prototype method.
This course was created using Articulate Storyline.
Some Images for this project have been replaced or blurred due to proprietary information.
Olipop Soda Advertisement
The is a video was created using a tutorial.
This advertisement was not created for the company or for commercial use.
This video was created in Canva.
Shielded: Defending the Virtual Realm
Video Introduction
The is a video introduction to a game-based course on Cybersecurity.
The video was created using Camtasia.
Identity Theft Awareness and Prevention
This was a course that was developed to equip sales staff with knowledge on how to inform their customers on the identity theft and prevention.
This course was created using Articulate Storyline 360, PowerPoint, WellSaid Labs, Camatasia
Working Off the Clock
This course was a corporate driven project developed to define what constitutes working off the clock and the implications it can have to an organization.
This course was created using Vyond, Articulate Storyline, and PowerPoint.
Some Images for this project have been replaced or blurred due to proprietary information.
After Factory Vehicle Accessories
This is an activity from a course created to help identify after factory vehicle accessories that have been installed.
This activity was part of a course created using Articulate Storyline.
Animal Quiz Activity
This slide is part of a course where the learner decides based on the question which characteristic fits the animal.
This activity was part of a course created using PowerPoint 3D object, the slide Morph Feature in PowerPoint, and Storyline.
Filing a Claim in the Event of a Loss
The purpose of this video is to assist agents in guiding their customers through the procedure of submitting a claim with a new service using an app on their smart device.
Certain screens are inaccessible for viewing as they contain proprietary information.
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