eLearning

This training aims to improve new agents' written communication skills promptly, fostering clarity and efficiency to reduce repeat contacts and enhance the seller experience.

I developed this course using Articulate Storyline and includes a video created in Canva, which serves as the introduction.

The client requested this course include information regarding the coverage of the two Teledoc services as well as recognizing which plan best suits specific customers.

I developed this course using Articulate Storyline and included videos produced in Camtasia, which serve as the introduction, transition, and recap of the course.

The client requested a course with a job aid that included assisting tellers in helping customers register for an Innovation Digital Play account, bookmark the site on their mobile device, and have a basic understanding of what the site offers the customer.

I developed this course using Articulate Rise and included a video produced in Camtasia, which serves as a tutorial.

This course was created to review the process for handling customer complaints within the company as well as how to handle escalated complaints and complaints made via social media.

I used Articulate Storyline to build this course as well as Vyond to create the introduction video and the wrap-up video to outline the process and summarize the process.

The client wanted a quick overview of the process for closing out the register at the end of the day.  The course is used to refresh the employees on the process.

I used Articulate Storyline to build this course as well as Camtasia to create a wrap up video with tips to help the process run smoothly.

This was a course that was developed to equip sales staff with knowledge on how to inform their customers on the identity theft and prevention.

This course was created using Articulate Storyline 360, PowerPoint, WellSaid Labs, Camatasia